Exceptional Customer Service at Activia Ltd

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Course details

How long is the course?
1 day

Attendance pattern
Short Courses

Course qualification
No qualification or certificate

When does the course begin?
This course last started on 29-Oct-08

Please contact the college to enquire about new start dates.

Course info
Participants can improve basic selling skills on the telephone, to increase the amount of sales per telesales person. This course covers the topics such as, importance of exceptional customer service, practical ways of implementing exceptional service, consequences of poor service, what is selling, people by from people, challenges of selling by phone, vocal impact, six steps to success in telesales, preparing to sell, establishing the customer's need, asking the right types of questions, listening skills, matching the need, features, actions and benefits, skill practice to experience the selling process in practice.

How much will it cost?
£229

Where is the course held? (view on a map)
Activia Training (Birmingham)
Activia Ltd
Innovation Centre
Longbridge Technology Park, 1 Devon Way
Birmingham
Birmingham And Solihull
B31 2TS

Venue details
The building is a brand new high-tech development with spacious, air-conditioned and fully-equipped offices which provide a superb environment for training. There is easy access by rail, bus, or car (with lots of available parking !) and lunches are provided for all delegates in a bright, modern cafeteria area.