Call Centre Essentials at Exchange Group Wolverhampton (Learndirect Centre)

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View all courses at Exchange Group Wolverhampton (Learndirect Centre)

Course details

How long is the course?
20 hours

Attendance pattern
Customised

Course qualification
No qualification or certificate

When does the course begin?
To suit the client/individual

Timetable
Study at own pace

Course info
Do you work in a call or contact centre? If you do, you know how challenging your role can be. You deal with a wide range of people and issues. This course gives you the opportunity to improve the six key skills you need to be a successful call centre agent. The course has an online diagnostic tool to enable you to develop a learning plan so you can focus on the areas of the course that will be of greatest benefit to you. The course consists of six wide-ranging modules around each of the key skills a successful agent requires and includes realistic case studies. These key skills are customer service, communication skills, problem solving, teamworking, managing yourself and sales skills. The modules are highly interactive with plenty of opportunity to communicate with Tutors and fellow learners. You will be able to save any data you input and you can print out documents and exercises to work on your PC.

How much will it cost?
To be confirmed

Entry Requirements
Learners should be employed in a call or contact centre.

Where is the course held? (view on a map)
Exchange Group Wolverhampton (Learndirect Centre)
Wolverhampton Central Library
Snow Hill
Wolverhampton
West Midlands
WV1 3AX